In today's competitive aftermarket, retaining valuable customers is essential to the success of any automotive service center. A Customer Retention System (often referred to as Customer Relationship Management or CRM) is crucial to create a lasting relationship between you and your customers. MechanicNet CRS for ACDelco is the most compelling, proven customer retention system to hit the automotive aftermarket. CRS is as much a business strategy as it is a set of tools and services that strengthen the bond between you and your customers. Ultimately, this leads to increased customer retention, higher average tickets, and sustainable increased profits.

An effective retention system requires continuous interactions that in the automotive repair business begin with superior trust-worthy services that originate in your shop. Relationships are built through timely follow-up communications, loyalty-based promotions, value added services to valued customers, and proactive communications that keep your good name on top of the customer's mind. This continuous value adding interaction is available today through MechanicNet because of some advanced technologies developed by world class Silicon Valley engineers.
Yesterday's one-way post card follow-ups have been replaced with comprehensive Customer Retention Solutions (CRS) that blend interactive tools with outbound communications to increase retention and profitability for your shop. MechanicNet CRS for ACDelco uses complex data mining algorithms to generate timely outbound communications that result in your customers immediately interacting with, and requesting services from your shop. The great service in your bays is followed by automated customer surveys and thank you notes. Furthermore, customers increase loyalty to your shop as they view their securely stored service histories on your website using their personal ID and password. Finally, dynamic real-time reports allow you to view business performance and identify further relationship opportunities.

Blow away the competition by showing your valuable customers that while other shops just figured out how to send post cards, you've already moved on to value added interactions to build relationships. Contact us to learn more about MechanicNet CRS for ACDelco, the revolutionary system that keeps the best shops far ahead of their competition. Better yet, talk to the shops that use MechanicNet CRS. You can't miss them, they are the ones with the strongest customer loyalty and best bottom lines.